Distribution Account Representative

Job Description

Newhaven Display is seeking a full-time Distribution Account Representative to work at our Elgin, IL headquarters. This position is for a self-starter, willing to contribute as a team player within the Distribution sales and product marketing sector of the company. A mix of customer support and marketing analytics, the right candidate will love developing relationships as well as reporting on trends, competition, and forecasting.

Responsibilities

Distribution Support

• Call on assigned distribution locations to identify technical value where Newhaven Display capabilities can provide solutions.
• Review and maintain online product content on authorized distribution web sites.
• Responsible for developing select distributors as well as continuous performance evaluation.
• Coordinate new business opportunities and work closely with engineering departments.
• Create monthly market and forecast reports on account sales and new product activity.
• Assist with managing distribution stock levels, stock rotations, etc.
• Support marketing team with website updates.
• Work with the customer service, engineering, and operations team on fast responses to quality issues, escalations, cancellations, RMAs and expedite requests.
• Facilitate the implementation of NPI and promotional/marketing programs through the channel, centered on supporting and coaching sales resources.
• Support Special price requests and look for opportunities to cross-reference.
• Update distributors on new products and technology related to end customer needs.
• Update distribution channel with price book updates, part change notifications (PCN), end of life (EOL) products and new product introduction (NPI).
• Present quarterly on assigned distribution accounts and development of overall strategic and 30/60/90 tactical plans to increase market share.

Pricing/Quotes

• Provide price quotations by phone or email on stocked items and log into database.
• Create summary reports on quote success ratio.
• Assist with price books for Distribution.

Product Trends and Research

• Research market trends within assigned Distributors and their competitors.
• Provide input and support data on new product offerings and coordinate with Distribution, Sales & Engineering Departments.

Travel

• Plan for local or light domestic travel to assigned Distributors to improve relations, sales, and support activity.

Requirements

• Associate Degree or higher.
• Minimum 3 years of related experience.
• Strong verbal and writing skills, self-starter and results oriented individual is a must.
• Detailed and organizational skills, capable of completing tasks with limited supervision.
• Experience with MS Word, Excel and PowerPoint.
• Experience working face to face and directly with customers via phone, teams/zoom or email to resolve issues.
• Experience with electronics components or LCD, VFD, OLED or TFT display technologies is a plus.