Distribution Account Representative
Elgin, IL USA - Distribution - Full-time, Salary + Bonus
Job Description
Newhaven Display is seeking a full-time Distribution Account Representative to work at our Elgin, IL headquarters. This position is for a self-starter, willing to contribute as a team player within the Distribution sales and product marketing sector of the company. A mix of customer support and marketing analytics, the right candidate will love developing relationships as well as reporting on trends, competition, and forecasting.
Responsibilities
Distribution Support
- Call on assigned distribution locations to identify technical value where Newhaven Display capabilities can provide solutions.
- Review and maintain online product content on authorized distribution web sites.
- Responsible for developing select distributors as well as continuous performance evaluation.
- Coordinate new business opportunities and work closely with engineering departments.
- Create monthly market and forecast reports on account sales and new product activity.
- Assist with managing distribution stock levels, stock rotations, etc.
- Support marketing team with website updates.
- Work with the customer service, engineering, and operations team on fast responses to quality issues, escalations, cancellations, RMAs and expedite requests.
- Facilitate the implementation of NPI and promotional/marketing programs through the channel, centered on supporting and coaching sales resources.
- Support Special price requests and look for opportunities to cross-reference.
- Update distributors on new products and technology related to end customer needs.
- Update distribution channel with price book updates, part change notifications (PCN), end of life (EOL) products and new product introduction (NPI).
- Present quarterly on assigned distribution accounts and development of overall strategic and 30/60/90 tactical plans to increase market share.
Pricing/Quotes
- Provide price quotations by phone or email on stocked items and log into database.
- Create summary reports on quote success ratio.
- Assist with price books for Distribution.
Product Trends and Research
- Research market trends within assigned Distributors and their competitors.
- Provide input and support data on new product offerings and coordinate with Distribution, Sales & Engineering Departments.
Travel
- Plan for local or light domestic travel to assigned Distributors to improve relations, sales, and support activity.
Requirements
- Associate Degree or higher.
- Minimum 3 years of related experience.
- Strong verbal and writing skills, self-starter and results oriented individual is a must.
- Detailed and organizational skills, capable of completing tasks with limited supervision.
- Experience with MS Word, Excel and PowerPoint.
- Experience working face to face and directly with customers via phone, teams/zoom or email to resolve issues.
- Experience with electronics components or LCD, VFD, OLED or TFT display technologies is a plus.